Shipping Policy
We deliver across all 64 districts of Bangladesh through trusted courier partners — Steadfast, Pathao, and RedX.
Delivery Times
- Inside Dhaka: 1-2 business days
- Major Cities: 2-3 business days
- Other Areas: 3-5 business days
Shipping Charges
- Inside Dhaka: ৳60
- Outside Dhaka: ৳120
- FREE Shipping on all orders above ৳3,000
Order Tracking
Once your order is dispatched, you'll receive an SMS and email with a tracking link. You can also check status anytime in 'My Orders' section of your account.
Returns & Exchanges
We want you to love your shoes. If something isn't right, we make returns easy.
7-Day Return Policy
Not happy with your purchase? Return any unworn item within 7 days of delivery for a full refund or exchange — no questions asked.
Return Conditions
- Item must be unworn and in original packaging
- All tags and labels must be attached
- Original receipt or order number required
- Sale items can be exchanged but not refunded
How to Return
- Email us at returns@shoemart.com with your order number
- We'll send you a return authorization within 24 hours
- Pack the item securely with original packaging
- Drop off at any courier office or schedule pickup
- Refund processed within 5-7 business days of receipt
Have a defective product? Contact us immediately — we'll arrange free pickup and replacement.